Director Rachel Lewis answers popular questions about hiring and managing nannies and au pairs. This weeks question: 'I've had three Au Pairs not show up to prearranged Skype interviews. How can I avoid this and stop wasting time?!'
'I've had three Au Pairs not show up to prearranged Skype interviews. How can I avoid this and stop wasting time?!'
A lot of the work needs to be done PRE Skype interview. These are the guidelines I would recommend and the process we follow at KiwiOz Nanny Agency London:
1. The job advertisement
Make sure your job advert outlines the role and expectations clearly, including any household work expected, the hours, pay rate and holidays, benefits etc. This ensures that you only get applicants who understand the full demands of the role and are happy with them
2. Pre selection
Filter through the CV's and emails that come through. If you are getting hundreds of applicants delete any that don't have a good introduction email, with well written sentences, good spelling etc. If an applicant doesn't take the time to prepare their application well it doesn't bode well for their care on the job
Shortlist the applications you like based on qualifications, experience, and references. Do not accept candidates with no references- you should ask for at least 3. They could be families the Au Pair has babysat for, or an employer from another job. Even if it is not a childcare related job their testimonial regarding the persons reliability, dedication and helpfulness is important
Once you have a selection of 3-7 top candidates, send them a questionnaire of around 5-10 questions to complete with a completion deadline. Any who can't be bothered completing it aren't really interested in the job and I wouldn't follow them up
5. Skype Interview
Select your top three candidates and organise Skype interview times. These candidates have already invested a good amount of time in applying for your role so they should be reliable to show up on time. If you like them during the Skype interview, then arrange to call references and get a police check and proceed from there. You should also insist they have a first aid certificate or are prepared to complete a course on arrival to the UK.
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