This year I’m looking forward to celebrating Christmas with my first baby Amelia. Nine months old already and I can’t believe where the time has gone. What an incredibly fun and challenging time it has been- not without tears but with so much happiness right alongside.
Pre- baby I always used to wonder if and how KiwiOz Nannies would change once I had children. Would I feel differently about how we work with our nannies and families? Would the goals and values of the business change? Would I have a nanny myself and how would it feel to be on the other side of the fence?
Here are three things that have been important reflections for me this year:
1. Family is the most important thing and KiwiOz is about family
Life is about family- it is the most important thing. I'm in the unique position of not only having my own family, but also having a business that supports the lives of hundreds of other families, as well our wonderful team of consultants.
KiwiOz has given me an amazing opportunity over the years to project my family values into my business. It is a privilege that as a reflection of this people want KiwiOz to be a part of their lives and homes.
Now that I have my own wee one, I look back on my approach to business and I feel proud that I’ve always put how I treat my extended community- employees, our families and our nannies, first. At the end of the day how you treat people matters, and treating others well is at the core of what we stand for at KiwiOz Nannies.
2. How you treat your nanny matters
Since I’ve had Amelia people often comment on how I must get the pick of nannies having my own agency. Just the other day, a mum who has been through a host of nannies with various dramas and dilemma’s was joking how she wanted to steal my nanny off me!
Pre baby I did used to wonder if some people just had bad luck with nannies- and I’m sure this must happen. However, as a ‘nanny employer’ myself now I strongly believe that I have the ultimate control over how my nanny relationships flourish.
Here’s the thing- it’s not about whether you have the best nanny. It’s about if you treat your nanny the best. And it’s the small things that matter. I have a genuine interest in Hannah’s life and making sure she enjoys her time with us as much as we enjoy having her. I pay her on time. I get home on time. The house is tidy when she arrives. Sometimes I get home early and she gets to go home early. She knows it’s ok to sit down and have a cuppa and a biscuit when Amelia’s asleep. She doesn’t have to worry about looking busy when I get home.
And in return Hannah feels comfortable and happy in my home and is amazing with Amelia. People comment on how happy Amelia is when they see them together. I am so happy to leave Amelia with Hannah and Amelia loves her! On top of that Hannah does more than she needs to to help my family life stay organised. The washing is always done, the dishes are put away, Amelia’s food is frozen and ready to go. We appreciate each other and are thoughtful towards each other, and therein lies the bones of a great relationship.
The clincher to the above is that I only ever spoke to and interviewed one nanny. I had other CV’s to look at, yes, and those nannies would’ve been equally as good as Hannah I’m sure. It’s not the pick of the bunch you should be looking for- it's one flower out of a very very good large bunch who, when treated well, will flourish and grow alongside your family.
3. Nannies are important and people really appreciate what we do
Over the years at KiwiOz we’ve had a lot of amazing feedback from families and nannies we’ve worked with. Of course we’re always happy when we know we’ve been doing an efficient and supportive job. However, since I’ve had Amelia and had help from Hannah, I truly understand how much our business makes a difference in peoples lives.
Having a good nanny eases the stress of day to day family life and ultimately gives you more of that precious time to just enjoy your children. Parents don’t have a lot of time. Particularly when they have multiple children and/ or work as well. So to know that people are taking some of that precious time away from their day to write us a testimonial or thank you note really means a lot, and I understand that more now that I have bubs. We really appreciate the time taken- it does make our day to know that our support is making a difference!
I wish all of our parents, nannies and of course the little ones a very Merry Christmas and happy holiday period. Smile lots, keep active and treat your family well!
Our little home dedicated to sprinkling some 'Down Under' Sunshine in the lives of London families and nannies ☺
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