3 ways to impress your nanny employers with your communication skills
As a nanny you have employers but they are often new or very busy parents who have a lot on their minds and not much time to think about how they want to manage their nanny. This can lead to problems in the nanny/ parent relationship if issues build up and communication breaks down.
The good news is that there is an easy way to avoid this happening! Even though you (the nanny) are the employee, you can take the lead in establishing positive communicating with your employers.
Good communication builds trust
Nannies have one of the most important jobs in the world. You are looking after people’s precious children in an unsupervised environment. You may have only met the parents a few times before being left in sole charge care. This is scary for parents. Very scary. The best way to help parents feel secure about your care and professionalism is to set and maintain regular communication every day. You can do this by:
1. Take the lead with communication.
At your interview, talk with the parents about how they would like you to communicate with them during the day. How regularly would they like to hear from you and in what format? Phone calls? Text updates? A nanny diary? Let the family know you are happy to take whatever steps necessary to help them feel safe and secure with your care.
2. Be organised with your day to day communication on the job.
Using a nanny diary is a great way to keep a record of what’s happening during the day. As a parent, knowing how much Amelia’s eaten, how active she’s been, how much she’s slept for, even her bowel movements helps me understand if things are on track. For example if she hasn’t eaten much during the day I might give her a bigger bottle before bed. If I don’t know to do that she’d probably wake up in the night and I might not understand why- which can lead to a lack of sleep for both baby and me = unhappy house!!
Also, you can record all sorts of things in your nanny diary including your hours, any overtime you do, and a record of money you have spent or receipts parents need to reimburse you for. If you do all of this from the start and maintain a clear record, parents will come to trust your recording keeping very quickly and issues around pay, overtime etc will be kept to a minimum.
If you don’t have a nanny diary it doesn’t matter- a piece of paper will do. Record what time baby has eaten, what they ate and how much, how much they have from their bottle, when they slept and how long for. Also any activities you’ve done during the day and any notable or unusual bowel movements, bites, rashes etc.
3. Even the busiest parents love photos and text updates.
One of the best things about being away from Amelia during the day is the regular photo updates I get from Hannah of the two of them out and about. Amelia always has a grin on her face and it just makes me feel happy. I know that I can do my work, get on with my jobs, or just have some time to myself without having to worry about if she is happy. I can see she is and that her and Hannah are both having a great time! So even if the parents don’t request it, send them two or three texts and updates during the day, they might not have time to respond but they will love that you’ve sent it!