At KiwiOz we do everything we can to make a great match first time.
If an issue or problem arises at any point during the placement, please don’t hesitate to get in touch. We can troubleshoot any issues and act as a sounding board or mediator in delicate situations. The sooner that happens, the better.
In our experience, most things can be resolved with good communication, empathy and an open mind. But with the best will in the world, sometimes things just don’t work out and the best action is to part ways and restart the search for a new nanny.
If that happens, and you are within the first four months of a placement, then you may be able to take advantage of the KiwiOz Replacement Guarantee.